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STEP 3 - DIAL TRAINING & SCRIPTS

DIAL TRAINING

Phone IVR Script
Overcoming Objections
Appointment Confirmation Text Message:

  • Please use the text message file provided below to learn how to send an appointment confirmation text message after booking an appointment! Please ask your manager how they do this!

Triple dialing means you call the lead BACK, TO BACK, TO BACK. Then you move to the next lead.

  • Triple Dial

  • Triple Dial Again (same day or different day)

  • Triple Dial (Leave a Voicemail)

  • A lead should be dialed 9 times before ever leaving a voicemail. 

Increase Your Show Rate:

  • Tab Kolehouse teaches how he has increased his appointment show rate to 75%

Dialing Tips

Dial Tracker

  • Track your dial sessions using the Dial Tracker and send this to your manager after each dial session.

  • Print your leads. Do not try and use an online CRM. Top producers always print their leads as soon as they are purchased.

  • Set appointments for the same day only.  If you set more than 1 day out, your no-show rate will be higher.

  • Triple-dial each number on the lead sheet.

  • The purpose of the phone call to a lead is to set an appointment. We do not quote or ask medical questions. We only book the appointment!

  • Tie down your appointment to prevent no-shows.

How to register your phone number to not show as spam

​Use the websites below to register your phone number
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